Heinbach, D. & Ziegele, M. (2018, 11.05.). Vertrauensverlust von „below the line“? Die Wirkung von kritisch-zivilen Nutzerkommentaren auf Qualitätswahrnehmungen und Medienvertrauen. 63. Jahrestagung der DGPuK, Mannheim. [NWG 5]
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